| QDI Client
Charter Setting
the Standard
Our
mission is … to promote the continuing professional development of school staff that supports
their own entitlement and their desire to seek continuous improvement by building on their
skills and experience to support school improvement and raise standards. |
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Our key pledges to
clients in all our work with you
- we will
provide high quality training and development opportunities
- we will
be responsive to and focused on your needs
- we will
provide comprehensive information and support
- we will
be polite, courteous and friendly
- we will
be promptand efficient at all times
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We promise you
- regularly
published information on CPD activities, including web-based information, booklets and a
CD for every individual teacher in Croydon’s schools
- high
levels of specialised expertise in the advice and consultancy that we provide
- high
standards of tutoring and teaching
- high
quality resources and materials
- well
researched and up to date course content
- opportunities
to achieve a range of qualifications
- excellent
service from courteous and helpful staff
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- information
and advice before you arrive at the Centre for training sessions, networks, briefings and
meetings
- course
application opportunities throughout the year including on-line
- a
welcoming and comfortable environment
- a
commitment to run advertised courses
- the
opportunity for you to tell us what you think about us
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All of our work is driven
by a commitment to excellence and underpinned by a range of explicit policy statements.
We have published
a comprehensive CPD Code of Practice that complements this Charter and is reinforced with
a straightforward Complaints Procedure.
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All the services we
offer meet this Code of Practice and we make sure that:
- we act
fairly and reasonably
- we have
secure, straightforward and efficient administration systems in place
- if
things go wrong, we correct them and learn from them
- all our
work meets the relevant legislation, regulations, guidance and Council/LEA policies
including those relating to discrimination, employment, health and safety and data
protection
- we set
performance targets for our work, including course evaluation ratings and response times
- we
actively seek feedback and act on it
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Copies of our
are available from Janice Green at the Croydon Professional
Development Centre, 7th Floor, Leon House on:
020 8726 7440
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